14 May 2024 - 14 May 2024

VDS/BEVA Challenging Client Conversations in Equine Practice

Run by VDS, in collaboration with BEVA, this new course uses simulated client consults to explore the tools and techniques you need to effectively deal with the more challenging conversations you may face as an equine vet.

Date and time

14 May 2024 - 14 May 2024

10:00 - 16:00

Location

Warwick Racecourse, Hampton Street, CV34 6HN

Book Online

About this course

In collaboration with BEVA, this new Challenging Client Conversations – Communication Skills Equine course run by VDS explores the tools and techniques you need to effectively deal with the more challenging conversations equine vets may face.

During this course, we will study the reasons behind common communication barriers and how to overcome these in order to enhance your interactions. We will also look at ways of managing yourself and others through situations where clients are distressed or exhibiting challenging behaviours, and help you develop techniques to communicate your boundaries whilst maintaining empathy.

During this face-to-face (F2F) workshop, the skills and tools you have learnt on the day can be tested through simulated client consults using actors and role players in a non-judgmental and supportive space. This will help you to develop and practice new approaches.

Learning outcomes

By the end of the course you will...

• Strengthen your communication skills helping you build trust and partnership with clients and colleagues
• Create a personal strategy to manage yourself and others when dealing with distressed or angry clients
• Create and communicate your boundaries when managing clients and colleagues, aiding you in de-escalating emotion

Our speakers

• Kirsty Sturman, Training Consultant, VDS Training

Course prices

• VDS member: £375 + VAT
• Non VDS member: £425 + VAT

You will need to book this course through the VDS website, simply hit the 'Book Online' button at the top of the page to be directed to their booking information.

BEVA Members can claim a discount on this course booking. Details of which are available on the booking page.

Terms and conditions

Please check the events terms and conditions with the company organising this event.